AFTER CONTACTING, I WAS ASKED TO SEND MY PRODUCT BACK TO Cin City Cycles llc.. HOW SHOULD I SEND IT? AND WHERE SHOULD I SEND IT?
We accept shipments from UPS, Fed-Ex, and the US Postal Service. Please include your name, home phone number and return address (no P.O. boxes please) with all warranty shipments to Cin City Cycles llc..
Our address warranty shipments is:
Cin City Cycles llc.
1019 Academy ave. Cincinnati Ohio 45205
WHAT IS CONSIDERED “PROOF OF PURCHASE?”
A copy of the original sales receipt is considered “proof of purchase.”
I MODIFIED MY Cin City Cycles llc. BAR, FORK OR FRAME, DOES THIS VOID THE WARRANTY?
If the modification causes the part to fail, then yes the warranty is voided. Changing color, cutting bars or steer tubes on forks does not void the warranty. However, we will not replace the fork or bar because you cut them too short.installation and are not war
WHAT IS A “DEFECT IN WORKMANSHIP?”
A “defect in workmanship” can be defined as any problem with the product that should’ve been caught by our quality control inspection but wasn’t. These types of problems include crooked parts, missing welds, etc. Basically, any step in the manufacturing process we forgot to do, or did incorrectly is considered a “defect in workmanship.” For instance, a brake mount that is missing internal threads, a frame tube that is missing some weld, a cable stop that is welded on backwards, or a fork leg that has a piece of metal rattling around inside of it, etc. These are all examples of “defects in workmanship.” A break or a bend in a part is not necessarily the result of a “defect in workmanship.” Moreover, a true “defect in workmanship” needs to be detected within the first 30 days of ownership to be valid. In other words, in order to be considered a true “defect in workmanship” the problem must be easily detected upon assembly of the product or during its initial 30-day period of ownership. In any case, we ask you to contact me and discuss any possible “defect in workmanship” before you ship the product back.
WHAT IF I CAN’T FIND MY SALES RECEIPT?
You will need to contact the retail dealer where you purchased the product and get a copy of your original sales receipt. Without a sales receipt, we can’t be sure you are the original owner and any warranty will be void.